Self-learning chatbots increase the efficiency of support teams. Support processes can be easily optimized with the help of artificial intelligence. Secure and tailored to individual needs, employees are noticeably relieved.
Botterfly complements support teams and optimizes processes with recurring tasks.
The application consists of several modules based on AI algorithms, which can be combined with each other depending on your needs. It is possible to start with small amounts of data (e.g. FAQs or knowledge bases). Botterfly learns continuously during its use and provides increasingly better support in the optimization of processes. Improvements are quickly noticeable and employees are no longer held up with time-consuming recurring tasks. This allows them to devote themselves to more consulting-intensive topics.

Botterfly supports your support staff by suggesting relevant solution articles.
When support receives a request, Botterfly suggests a suitable answer. Botterly takes this answer from a database of articles, FAQs, tickets and feedback information. Each automatically generated response can be checked, changed or edited by Support. This helps your support team to find the right answer, while keeping the error rate and customer satisfaction firmly under control.
You can relieve your support team with the help of artificial intelligence


Your contact person
Dr. Maria Börner
Business Development AI
