Self-learning ChatBots increase the efficiency of support teams. With the help of artificial intelligence Simply optimize support processes. Safe and tailored to individual needs, the Employees:inside noticeably relieved.
Botterfly complements support teams and optimizes processes with recurring tasks.
The application consists of several modules based on AI algorithms that can be combined depending on your needs. can be used. Starting with small amounts of data (e.g. FAQ or knowledge bases) is possible. Botterfly learns during its use and provides increasingly better support in the optimization of processes. Improvements are quickly noticeable and Employees are no longer held up with time-consuming recurring tasks. This allows them to devote themselves to more consulting-intensive topics.
Botterfly supports your staff by suggesting relevant solution articles.
If the support team receives a request Botterfly a suitable answer. This answer takes Botterly from a database of articles, FAQs, tickets and feedback information. Each automatically generated response can be checked, changed or edited by Support. This helps your support team to find the right answer, while keeping the error rate and customer satisfaction firmly under control.
You can relieve your support team with the help of artificial intelligence
Your contact person
Dr. Maria Börner
Business Development AI